El Royale Casino Review Overview
El Royale is a US-facing gambling site that pushes a polished bettor experience. While not the biggest, its game catalog features all the big hits from Real Time Gaming and Visionary iGaming, with over 450 entries. Fans of jackpots, live dealer games, and slots will find something to love at El Royale. The online casino also rewards players with a handful of promotions for returning players, including large slot match bonuses with low playthroughs.
Our El Royale Casino Review will look at the vital information you should know before signing up.
El Royale Online Casino Review at a Glance:
- Website: www.elroyalecasino.com
- Year Established: 2020
- Compatible Devices: Android, iPad, iPhone, Windows, Mac
- Software Providers: RealTime Gaming (RTG), Visionary iGaming (ViG)
- Gambling License: Curaçao e-Gaming
- Languages: English
- Currencies Supported: USD, AUD, BTC
- Support Options: Chat, Email, Phone
El Royale Casino: The Pros & Cons
Pros of Playing at El Royale Casino:
- Mobile-optimized casino site design: While El Royale has no mobile casino app, the site is royally optimized for play on the small screen. You can transition seamlessly from desktop to tablet or mobile devices without losing experience. The games pop, navigation menus, and other features carry over well to Android or iOS mobile devices.
- Accepts US players: The speak-easy-themed casino welcomes bettors from a list of countries, most notably Americans, Canadians, and Australians. It went the extra mile by offering toll-free telephones for phone support in these countries.
- Convenient customer support: The customer service experience at El Royale is at par with state-licensed online casinos like BetMGM and Caesars. Aside from phone support, players can count on 24/7 live chat and email support in English.
- Fast, secure, fee-free payouts: El Royale has no fees on all withdrawal and payout methods. Bitcoin cashouts are almost instant, with the rest taking up to 5 business days at no extra charge. However, withdrawing to a wallet or account that uses a different currency from your chosen one might incur foreign currency exchange fees.
- Accepts cryptos: If cryptocurrency is your preferred payment method, you’re in for a special treat at El Royale. The casino accepts crypto deposits from various wallets, including Tether, Ethereum, Litecoin, and Bitcoin. With a $150 minimum cashout limit, players can pay their funds into Bitcoin wallets.
- Vibrant loyalty rewards program: Get comp points for your play, then exchange for bonus cash. The rewards are available in either the instant-play or downloadable desktop client. Need we say more?
- Huge welcome bonus and regular promotional offers: El Royale ushers you in with up to $7,000 in sign-up bonus, and the promos and goodies don’t stop there. You can claim a mix of VIP rewards and multiple slot bonuses daily.
Cons of Playing at El Royale Casino:
- Relatively high payout limits: At $150 across the board, El Royale casino’s minimum withdrawal limits are high but not far off the mark, especially for US players. Luckily, you can only cash out a max of $2,500 per day and $10,000 a week, a cap that puts the casino smack dab in the middle of the pack.
- Selection of table games could improve: Although the casino has plenty of video poker titles, from Jacks or Better to Sevens Wild, it could use more table games. If you’re into Blackjack and Roulette, they have covered all the reasonable grounds, but baccarat and craps could be perked up a bit. We love that specialties like keno and Banana Jones come to your rescue.
- Need more e-wallets: El Royale has done a bang-up job bringing all the best payment methods to the fold, including a healthy selection of cryptos and credit cards. While Neosurf and Flexepin are great e-wallets, we would have liked to see more of these, including major options like PayPal, Neteller, and Skrill.
Weighing the pros and cons, El Royale is among the best online casinos for US players. You’ll appreciate that they accept USD, AUD, CAD, BTC, and EUR.
>> Access El Royale Casino <<
El Royale Casino Available Bonuses & Promotions
El Royale casino bonuses and promotions are some of the most rave-worthy, particularly if you’re a crypto depositor. The casino offers two large welcome bonus packages stretching through your first five deposits.
It’s pretty straightforward to claim the deposit bonus offers in your El Royale account:
- Ensure you have signed up for a new account with El Royale.
- Log into your account and head to the Cashier area
- Find the Bonuses section and choose your offer. You can pick from the regular or crypto option for the welcome mix.
- Click Redeem and provide the bonus code in the Enter Code box.
- Fund your account from your preferred deposit method, and the bonus cash will be credited.
Most welcome bonuses at the gambling site are one-off promotions you can only redeem during your first five deposits. You will be glad they come with incredibly juicy match percentages in the 225 to 260% range. The minimum amount you must deposit to be eligible depends on the payment method.
Welcome Bonus
Once you register for an account, you’ll have five different offers as welcome bonuses. These are one-off bonus offers limited to new customers and can be claimed over the first few deposits.
The most sizzling welcome bonus is a 240% match on your initial deposit. You will give you an additional 40 free spins, and they’re available for play on the Bubble Bubble 2 slot.
On top of the first deposit offer, you can snap up a 260% match bonus on your next deposit. Alternatively, you can take your pick from one of the other welcome bonus packages under the crypto category.
Regular Welcome Bonus – Get Up to $7,000 Welcome Pack
El Royale’s regular sign-up bonus certainly pays off, giving you up to $7,000, and is spread out over five deposits:
- First deposit bonus: Snap up to a $2400 sign-up bonus on your initial upload. You must register for an account and make a minimum deposit.
- Second and third deposit bonuses: The two offers reward you with an additional bonus of up to $2,600.
- Fourth and fifth deposit bonuses: You can claim up to $2,000 in welcome bonuses in the next two subsequent deposits.
The new sign-up bonus was recently revised. It no longer includes welcome spins. Previously, you’d get a welcome mix, claiming a 225%-245% match bonus plus up to 40 free spins on Cash Bandits 2. Use the bonus code TRUECASH. The welcome spins gave you 70 free spins on 5 Wishes using a bonus code. The free spins winnings were subject to a 20x wagering requirement.
Wagering requirements: The minimum deposit to be eligible for the welcome bonus is $10 for Neosurf and $30 for credit card deposits. Crypto depositors must deposit at least $20. The playthrough for the bonus is 40x (bonus + deposit), somewhat higher than was imposed by competitors in the US online casino scene.
The maximum for bonus wagers is $10, while the max cashout is 30x for the player-funded deposit. A $100 first deposit, matched by a $100 sign-up bonus cash, will require a playthrough of 40 x $200 = $8,000. More than that, the bonus funds are only available for play on scratch cards, keno, video slots, video poker, tri-card poker, blackjack, and board games.
Crypto Offer – Get Up to $9,500 Crypto Welcome Bonus
Crypto bettors are treated to a royal welcome at El Royale, claiming up to $9,500 in sign-up bonus across their first five deposits. This welcome package is the same as the regular one but much more substantial.
Wagering requirements: These welcome bonus offers are almost the same in wagering terms and conditions. Unlike 40x for the regular offer, this crypto promotion comes with a 35x playthrough, and you must use the specified bonus code when making the deposit. If you opt for the first and second deposit bonuses, you will be ineligible for the other offers.
The minimum crypto deposit (via USDT, ETH, LTC, or BTC) to qualify for the bonus is $1,000, with the offer spread out over the first five deposits. The maximum bet amount you place using the bonus funds is $10, while the maximum payout is 30 times your deposit. Only board games, scratch cards, keno, and slots contribute towards the playthrough requirement.
Reload Bonus
24/7 Even Reload Bonus – Grab Up to 165% Slots Bonus
This slot bonus varies depending on your deposit amount and includes 20% extra.
- Get a 115% match bonus on deposits of $10 Neosurf, $20 BTC, $20 for LTC, $20 for ETH, $20 for Flexepin, $20 for USDT, and $30 on credit cards.
- Claim a 135% match bonus on deposits of at least $35 via Neosurf, BTC, LTC, ETH, Flexepin, USDT, or credit cards.
- Receive a 165% match bonus when you deposit $125+ using Neosurf, BTC, LTC, ETH, Flexepin, USDT, or credit cards.
The terms are similar across the three bonus regimes, including an x35 wagering requirement. You’ll receive a 20% extra bonus if you use Bitcoin or Neosurf when depositing.
New Game Reload Bonus – Claim Up to $1900 + 70 Spins on Samba Jackpots
Another reload bonus applies to new releases introduced to the game library on a rolling basis. The casino gives you up to $1,900 on deposit match bonus, with 70 free spins to sweeten the deal.
Wagering requirements: You must make a minimum deposit, and El Royale will match it dollar for dollar up to $1,900. The minimum deposit amount to be eligible is $30 for Visa & MasterCard transfers, while funding from cryptos carries a $20 min. Neosurf gives you the lowest barrier to entry at $10.
Other standard bonus wagering requirements include a 40x playthrough that accounts for both the deposit and bonus amounts. The max bet is $10, while the payout from bonus winnings is capped at 30x the deposit amount. The free spins are available for seven days on Samba Jackpots.
The bonus funds are only playable on a handful of online casino games. Of course, the most significant chunk is made up of slots, but tri-card poker, video poker, blackjack, scratch cards, keno, so-called real-series video slots, and board games.
VIP Program
Our review of El Royale Casino found a decent loyalty rewards program. You can earn comp points for every dollar you spend. The rate is one comp point for every $10 wagered. You can then redeem these reward points for cash at 100 comp points for $1.
We love how straightforward the loyalty program is. You’ll not find complicated VIP levels, and the benefits are easy to stay on top of. However, bonus cash is the only perk that comes from VIP membership.
Other Promotions: Special Offers
The rewards at El Royale Casino continue after welcome bonuses. It also boasts multiple bonus offers that existing players can claim, all found under the ‘Special Offers‘ category. Most of these special offers use a similar structure to welcome bonuses.
You must visit the Cashier area and look for the Bonuses section. You can redeem each special offer by inserting the unique bonus code into the Enter Code tab. However, they may vary depending on your deposit amount and payment option. Take your pick from the following current offers:
Spins Party
Enter bonus code CHICAGO and claim up to 100 Free Spins on RTG’s slot game Gemtopia. The minimum deposit to qualify for the free spins is $35. The maximum bet you place using the free spins is $10. Remember that all resulting free spins winnings carry a 20x playthrough.
Deposit $35+ via Neosurf, Flexepin, BTC, Credit Cards, or Altcoins (LTC, ETH, USDT) – Claim 70 free spins on the Gemtopia slot game.
Today’s Special – Get Up to 165% Slots Bonus
For this particular special bonus, you must use the code ROYALHOUR.
- Get a 140% slot bonus when you deposit $10 via Neosurf, $20 via BTC, $20 via LTC, $20 ETH, $20 Flexepin, $20 via USDT, or $30 via credit cards.
- Claim a 165% Slots Bonus when you deposit $75 via Neosurf, $20 via BTC, $20 via LTC, $20 via ETH, $20 Flexepin, $20 via USDT, and $30 via credit cards.
The bonus code is applicable only once per day. The maximum bet allowed is $10, but no max cash. The wagering requirement is 35x (d + b). The games available for play using the bonus are Slots, Real-Series Video Slots, Keno, Scratch Cards, and Board Games.
All-Inclusive Pass – Get a 125% Match Bonus for Slots & Cards
You must deposit at least $75 via Neosurf, BTC, LTC, ETH, Flexepin, USDT, or cards and claim the All-Inclusive Pass. You will get a 125% match bonus for playing on Slots, Real-Series Video Slots, Keno, Scratch Cards, Board games, BlackJack, Multihand Video Poker, Video Poker, and Tri Card Poker.
Use the code DRESSCODE to deposit $75+ via Neosurf, Flexepin, BTC, Credit Cards, or Altcoins (LTC, ETH, USDT) – El Royale will match your deposit at 125% twice every day.
The bonus cash and deposit amount carry a 40x playthrough and a $10 bet minimum. Of course, most of the wagering comes from slots, but tri-card poker, video poker, blackjack, scratch cards, keno, so-called real-series video slots, and board games.
24/7 Event – Grab Up to 165% Slots Bonus
This slot bonus varies depending on your deposit amount and includes 20% extra.
- Get a 115% match bonus on deposits of $10 Neosurf, $20 BTC, $20 for LTC, $20 for ETH, $20 for Flexepin, $20 for USDT, and $30 on credit cards.
- Claim a 135% match bonus on deposits of at least $35 via Neosurf, BTC, LTC, ETH, Flexepin, USDT, or credit cards.
- Receive a 165% match bonus when you deposit $125+ using Neosurf, BTC, LTC, ETH, Flexepin, USDT, or credit cards.
The terms are similar across the three bonus regimes, including a 35x wagering requirement. You’ll receive a 20% bonus if you use Bitcoin or Neosurf when depositing.
El Royale Online Casino Outstanding Features
Promotions & Bonuses
The online casino offers many bonuses for new customers and ongoing promotions for returning players. Most of their packaged deals come with free spins on select slots, notably Gametopia and Samba Jackpots.
We’re impressed with how easy it is to claim and spend the bonus credit. The Cashier page’s Bonuses section serves as the offers’ umbrella home. All that you have to do is insert the code into the Enter Code box of the deposit form. You want to complete the last part.
The welcome bonuses are particularly impressive in quality. If you’re a crypto deposit, you’ll get more bang for your buck in the form of a sign-up bonus of up to $9,500 ($2,500 more than credit card depositors get). The playthrough is on the higher end, at 40x.
The terms and claiming procedure for the ongoing promotions are vague. While the minimum deposit and playthrough requirements are indicated, there must be more information about the maximum bonus you can claim.
Withdrawal System
The withdrawal system at El Royale is solid, providing just enough payout banking methods and a foolproof cashout gateway. We love that making a withdrawal request at the Cashier’s end is a cinch.
The number of payout options here is not precisely the biggest you’ll find in the online casino scene; however, it’s at par with what most US-facing gambling sites offer. Better yet, El Royale went all-out on the crypto front, offering payouts via Bitcoin and deposits from LTC, ETH, BTC, and USDT wallets.
All payouts carry no extra fees or hidden charges. That will appeal to American bettors looking to get most of their winnings out. Still, the processing time can vary from an hour to 5 business days.
We’re saying things could be better with the withdrawal system. The minimum and maximum withdrawal limits are similar across all payout methods at El Royale Casino. You can cash out between $150 and $2,500 per withdrawal request. The minimum withdrawal limit is relatively high, considering other USA casinos allow players to cash out as little as $20.
The max cashout limit could be more impressive, too. However, you can boost your cashout limit based on your VIP status. That said, the following withdrawal methods are available for us:
- Visa/MasterCard – Credit card withdrawals take 3-5 business days to confirm and process.
- Bitcoin – Bitcoin is the fastest and most convenient payout method at El Royale Casino. Bitcoin cashouts usually take around 24 hours to post.
- Bank Wire – Expect bank wire withdrawals to take up to 5 business days.
Your first withdrawal request will be subject to completing the KYC process.
Solid Software – No Download Required
The gaming software at El Royale is available in either an instant-play or downloadable format. The same goes for the game library. You don’t have to download the Windows desktop client to play the games or access support; instant instant-play takes care of that.
Mobile Friendly
You can access the El Royale mobile casino site directly from your tablet or smartphone’s browser. It is fully optimized for all internet-connected devices, including iPads, Samsung tablets, Huawei phones, iPhones, Androids, and Windows surfaces.
You may be disappointed due to the lack of a downloadable mobile gaming app, but most players will not feel its absence. The mobile casino site provides everything you can expect from the desktop version. All the games, including jackpots, slots, table games, and live casino games, transition smoothly onto the small screen.
Game Selection
Although El Royale’s game catalog is smaller, with around 450 games, it makes up for that in variety and features. All sorts of casino games are available here, from classic three-reel slots to specialty games like keno. The casino lobby features even the famous Real-Series video slot line.
You’ll get a complete picture of the game selection if we chunk it down into the various games on offer:
Slot Games
Online slots are the bread and butter of El Royale Casino. Our investigation found well over 170 slot games that cut across several sub-genres, including three-reel classics, video slots, 3D slots, and progressive slots. Most free spins in new-game or packaged El Royale bonuses are available on Gametopia or Bubble Bubble 2.
The casino segments its slot games, making them more accessible and hassle-free to find and play. You can sort slot titles by floating symbols, progressives, bonus rounds, and 3-, 5-, and 6-reels. It’s a great start, but we’d like it if the casino had its slots categorized by themes, pay lines, and jackpot size.
That’s our eight cents on what could be improved. Overall, the slots section gets a big thumbs up from us.
Table Games
Table games are an excellent choice for seasoned players looking to make the most of their long-learned card skills. These skill-based games also tend to have favorable odds and high RTPs – who would say not to that?
Our preliminary section inspection found close to 30 table games on offer. The table game selection has dropped a little since. These are the table and card games available for play at El Royale:
- Blackjack – The game of 21 is generously featured here. Titles under the blackjack category include Perfect Pairs Blackjack, Pontoon, Match Play 21, Face Up 21, Super 21, and Suit’ Em Up Blackjack.
- Roulette – European Roulette is the only variant in the Table Games category. American Roulette and French Roulette are bunched up among specialty games.
- Poker – Caribbean poker games available at El Royale Casino include Caribbean Stud Poker, Caribbean Hold ’em, and Caribbean Draw Poker. Tri-Card Poker is also awaiting your play. We’d have loved to find other classic poker games like Texas Hold ’em, Pai Gow Poker, and Three Card Rummy.
- Other table games – Let ‘Em Ride is the only other table or card game you can find at the online casino.
The table games section could be better organized, but that may be fine for most players. However, where is Casino War, Sic Bo, or Andar Bahar?
Video Poker Online Casino Games
You don’t have to look hard to find video poker titles at El Royal Casino. They are all placed under the ‘Poker’ banner. Our research showed that players have roughly 14 video poker titles. And luckily, that number has stayed the same since our initial visit.
These variants are reminiscent of the video poker terminals in Vegas casinos. Their gameplay is straightforward, but the graphics could be more fancy. The bet limits vary from game to game, as you can wager from as little as 10¢ up to $1 per credit, meaning the maximum limit per hand is $5.
If you wish to bet more than that per hand, we highly recommend playing multi-hand video poker games like Jacks or Better 52-hand. These games are also available in 3-hand and 10-hand configurations.
Specialty Games
Under the ‘Specialties‘ category, we found only three games. They include Banana Jones, a dice game, Fish Catch, a shooting game, and Keno. There’s little to write home about, but they offer the kind of respite you need when repeatedly playing traditional casino games.
Live Dealer Games
As mentioned, Visionary iGaming is responsible for the live casino at El Royale Casino. The liver dealer titles we found in this section include:
- Live Blackjack HD
- Live Blackjack Early Payout
- Live European Roulette
- Live Auto European Roulette
- Live American Roulette
- Live Auto American Roulette
- Live Baccarat
- Live Super6 Baccarat
Don’t expect to find live casino classics like Dream Catcher, Monopoly, Dragon Tiger, or Casino Hold ’em. But, in El Royale Casino’s defense, that is almost always the case for most US-facing online casinos.
The good news is that these live dealer tables have reasonably high maximum table limits, making them ideal destinations for high rollers. For instance, you can play live Roulette and baccarat for as much as $1k per hand.
The live video stream, however, could be clearer and more bright. If you’re used to playing live casino games from Ezugi, NetEnt Live, or Evolution Game, disappointment will wash over you as soon as you step into these rooms. Overall, a live casino is an excellent addition to the gaming portfolio at El Royale.
Safety & Security Environment
El Royale casino takes excellent care of its bettors’ information and sensitive data using SSL encryption. They value fairness, honesty, and transparency in its games and operations. The 256-bit TLS encryption tech helps keep hackers and other shady characters from being able to read your credit card details, bank account information, and other financial data that goes through its network for sign-up, withdrawal, and deposit purposes.
We dug deeper into the casino website and found an array of telltales for good compliance and security credentials. Here’s what you’d be glad to know:
- El Royale carries out plenty of KYC verifications
- The operator has a dedicated AML compliance role and leverages AI to detect and prevent fraud and unusual financial activity.
- All the games on the platform have been tested and validated for fairness and security by TST.
- The casino site is secured with 256-bit SSL encryption with antivirus and fraud prevention protocols.
- Uses HTTPS and TLS protocol for all banking activity
- The operator has a gambling license from the Curacao Gaming Authority
RTG software behind the casino has been around since 1998 and has established itself as a safe and secure gaming platform. El Royale brings out the best and safest features under the hood of RTG. Third-party audits by eCOGRA, TST, and iTech Labs continue to prove that RTG’s games are based on authentic RNGs.
El Royale Casino Reputation: Is El Royale Casino Legit?
El Royale is a legit online casino that caters primarily to US, Canadian, and Australian residents. It’s legal in most states, except those that have legalized their iGaming markets, including Nevada, New Jersey, Illinois, Colorado, Michigan, and Pennsylvania.
While the casino’s operator is licensed in Curacao, it accepts wagers from players in other jurisdictions. It’s held to gambling regulations and laws of the island country. Fast, secure payouts, telephone support via toll-free numbers, and rigorous KYC verification significantly perk up its reputation.
Understand the Sign-Up Process at El Royale Casino
El Royale Casino has an easy and streamlined sign-up process. There’s nothing that jumps at you in the registration form. The steps and details required are pretty boilerplate, too:
Step 1 – Open the Website
Point your browser to www.elroyalecasino.com, and click/tap the Sign Up button in the website’s top right-hand corner. This action will load up a 3-window form.
Step 2 – Account Information
You will be required to set up your new player account. Provide your email address and set your unique username and password combo.
Step 3 – Personal Information
In the next window, you must enter your name, date of birth, and gender.
Step 4 – Address Information
On the final window, you must confirm your mailing address. This will pick up your street address, state, city, zip code, and country of residence. It will also ask you to give your phone number and select your preferred secrecy.
Once you have confirmed the details, you can opt into the casino email list and click Complete to submit your sign-up application. That’s it. You’ll be ready to log in and upload funds in the Cashier section.
Deposit Money on El Royale Casino: Step-by-Step Guide
El Royale casino accepts deposits in EUR, AUD, and USD and is one of the four big hitters in the crypto stage. If you have a BTC, LTC, USDT, or ETH wallet, you can count on your crypto deposits to be smooth, instant, and without any fees.
The deposit limits vary based on the payment method you opt for, bottoming out with Neosurf at $10. Crypto deposits carry a middle-of-the-road minimum of $20, but you can upload as much as you like. If credit cards are more convenient for you, the upload amount should be between $30 and $1,000.
You’ll find the whole deposit process simple and fuss-free:
- To make sure that your account is logged in, navigate to the Cashier section
- Click the Deposit tab and select your preferred payment method
- Enter the amount you wish to deposit and complete the transaction
If you play on the go, uploading funds should be equally simple. Just navigate to the Deposit section from the mobile menu.
The following deposit options are available to you when you need to fund your online casino bankroll:
| Deposit Method | Min. Deposit | Max. Deposit |
| Visa | $30 | $1,000 |
| MasterCard | $30 | $1,000 |
| Bitcoin | $20 | Unlimited |
| Litecoin | $20 | Unlimited |
| Ethereum | $20 | Unlimited |
| Tether | $40 | Unlimited |
| Neosurf | $10 | $250 |
| Flexepin | $20 | $500 |
Withdraw Money From El Royale Casino: Learn Now
Withdrawing your money from El Royale Casino should be a breezy experience, mainly if you have provided all the necessary documents to prove your identity and address. The minimum cashout limit is $150, which is a put-off for some bettors, particularly players from countries outside of North America. However, this is a US-facing online casino with a reasonable payout minimum.
Steps for making a payout at El Royale:
- Ensure you have submitted crucial KYC documents. You must provide a color scan of your photo ID, passport, or driver’s license for proof of identity. For proof of address, provide a copy of your most recent delivery, medical, or utility bill. You can use a bank statement or a dated official document that shows your full name and mailing address. If you used a credit card to deposit, you must also give a color scan of both sides of the card.
- Make your way to the Cashier area of your account. If you’re on mobile, select Payout from the menu.
- Request a payout using your preferred withdrawal method.
The withdrawal times and cashout limit will vary depending on the type of payment method:
| Method | Min. Withdrawal | Max. Withdrawal | Frequency | Time |
| Visa | $150 | $2,500 | 1 every 5 days | 3-5 business days |
| MasterCard | $150 | $2,500 | 1 every 5 days | 3-5 business days |
| Bank Wire | $150 | $2,500 | 1 every 5 days | 5 business days |
| Bitcoin | $150 | $2,500 | No limit | 1-3 business days |
How to Reach El Royale Casino Customer Support
El Royale Casino has an elaborate customer support setup that goes heavier on telephone support than the run-of-the-mill live chat feature. From our experience, the casino prefers to offer help via email support. A simple FAQ section covers significant topics, including promotions & bonuses, deposits, withdrawals, and general account questions.
Email support is surprisingly fast, with replies within half an hour to 3 hours. The live chat button wasn’t active as of writing, which is a big shame given that El Royale has built its brand around superior customer service.
Contact Methods
Live Chat: Unavailable at the time of review
Telephone Support: Contact the customer service team via toll-free number +1 850 400 3297 for US players and +61 1300 924 017 for Australian bettors.
Email Support: Reach customer service reps via assistance@elroyalecasino.com
Language Support
Players in need of telephone support can get in English only. The same goes for the website and email support. This makes sense, given that El Royale’s target market is the predominantly English-speaking nations of North America and Australia.
Hours of Operation
Email support at the gambling site is available around the clock, with the operator promising to get back to you within 24 hours. The operator doesn’t indicate hours of operation tied to telephone support. Still, the toll-free number for Australia is active between 8 AM and 8 PM Australian Eastern Standard Time.
Customer Feedback
El Royale’s most positive customer feedback is primarily geared towards its Bitcoin-friendly deposit and withdrawal system. Players are happy they can pull unlimited funds from their crypto wallets, and the selection of cryptocurrencies covers all critical bases.
Other areas that have received raving reviews include telephone support and the number of countries accepting players. US players, in particular, love that most of their services, games, and payment methods are optimized for them.
Reasons to Play at El Royale Casino Now: What We Love About It
Game Selection – 9.5/10
El Royale’s game catalog doesn’t rock the boat in size, but it more than makes up for that in quality, especially in i-slot, video poker, and live dealer games. The live casino section is hidden behind the sign-in wall, though.
With more than a 330-strong mix of three-reel and video titles, slot fans at the casino site are well-looked after. Table games could be better, but blackjack games give plenty of variants for whole-day play. Specialties include Keno, Fish Catch, and Banana Jones, giving you exotic options.
Casino Reputation – 9/10
The gambling site has put itself on the online casino map with a clean track record and reputation for high-quality RTG games. It sports a license from Curacao eGaming, and the casino games are regularly audited for RNG integrity, safety, and fair play by TST.
Customer Feedback – 8.5/10
We scoured the player forums, online reviews, and other avenues. We found that El Royale has a stellar customer feedback rating. Most positive reviews appreciate its telephone support, which they say is helpful and quick to get through to the live reps. Fast payouts via Bitcoin and a mobile-friendly interface have also received glowing feedback.
Software & Providers Quality – 9.6/10
RTG supplies all the digital gaming products and software at El Royale Casino. The US-based gaming software provider has built solid credibility for providing high-quality video slots with numerous features, great themes, cinematic graphics, and user-friendly gameplay. It’s notable for its high-paying progressive jackpot slots like Aztec’s Millions, Jackpot Piñatas, and Cleopatra’s Gold Deluxe Jackpot.
We’ve reviewed RTG casinos many times, and they shine their brightest regarding choice. For instance, you can expect to find slot games with various bonus rounds, re-spin features, free spins, jackpots, and floating symbols like scatters and wilds. They come with many pay lines, from a single-payline configuration to more than 2,000 bet ways.
As for video poker, you can snap up titles in 1-hand, 3-hand, 10-hand, or 52-hand configurations. They vary significantly in terms of volatility, too. RealTime Gaming is one of the most respected software partners for US-facing online casinos, and El Royale is the epitome of this prowess.
Note that Visionary iGaming is responsible for the live casino software at El Royale Casino. The mid-tier software provider is often enlisted alongside RTG and SpinLogic. While its live dealer games can’t compare to what’s offered by big names like Microgaming, Ezugi, or Evolution Gaming, they are more than enough to scratch your live-casino itch.
User Interface & Ease of Use – 10/10
From the moment you step into the casino website, you’ll see that the interface and design are simple and don’t clutter your view with unwanted banners. The navigation menu is helpful, pointing you to the promotions, banking, games, and FAQs. This no-frills interface works on many levels, allowing the most critical features to shine.
The casino is easy to navigate and use in instant-play and downloadable format. Right off the bat, the games give you straightforward options, including demo mode and paytable. They are clearly labeled, with plenty of helpful guides and tutorials to get you started on the right foot.
Customer Support – 8.5/10
YYou will need help or support at some point in your gambling adventure. That’s bound to happen, and luckily, the casino customer service here is top-notch.
We didn’t run into trouble during our El Royale Casino review. We found that 100% of player reviews gave its customer support team a thumbs up.
The first point of call is to visit the FAQ section. It has multiple answers and info on various topics you may be concerned about. However, if you need support from a live customer service rep, your options are clear. You can get email support through assistance@elroyalecasino.com; call the toll-free number +1 850 400 3297 or +61 1300 924 017, or try the live chat when it comes back online. You should find the live chat facility in the bottom right corner when it does.
Banking Options – 9/10
The banking options offered by El Royale Casino make it effortlessly, securely, and quickly to move your funds into and out of your casino account. They have numerous payment methods, including bank cards, cryptos, and prepaid cash vouchers. One of our main complaints is the sheer need for e-wallets like Paysafecard, Neteller, PayPal, and Skrill.
Nonetheless, the deposit options are plenty for US players looking to use their trusty credit cards (Visa and MasterCard) or go anonymous with top cryptos (Bitcoin, Litecoin, Tether, and Ethereum). Neosurf, with its low minimum, and Flexepin are the icing on the cake.
USD, EUR, and AUD are fiat currencies that rule the roost here.
The Top Online Alternatives to El Royale Casino
El Royale scores highly among US and Australian players, as it ticks plenty of checkboxes for them, including telephone support and payment methods. However, there are other players in this category. US-facing online casinos are a dime a dozen, with the ranks of WildCasino, Bovada, and Slots.lv, SlotoCash, Rich Palms, Red Dog, and Highway Casino are on the roster.
Whether you’re looking for a more extensive game library, better bonuses, or more payment methods, these alternatives are sure to fit the bill:
- WildCasino – Best for Live Dealer Games and Banking Options
- Rich Palms Casino – Best for VIP Club Benefits
- Highway Casino – Best for Customer Support
Alternative #1: WildCasino – Best for Live Dealer Games and Banking Options
Overview
If you’re looking for an authentic feel of a brick-and-mortar casino in your games, WildCasino is a superb El Royale alternative. This gambling site, launched in 2017, has a more extensive catalog featuring over 1000 games from a mix of software providers. With Dragon Gaming, RTG, Betsoft, Rival Gaming, Pragmatic Play, OneTouch, and Nucleus Gaming on the line-up, you can rest assured you will find big hits across the board, including specialties and table games.
You’ll also be impressed by WildCasino’s banking department, offering a selection of 27 (and counting) payment options. The crypto selection, in particular, has wowed bettors with 16 options on the roster, including Bitcoin, Litecoin, Binance, Ethereum, and Tether. If that needs to be better, you can take your pick from Cashier’s checks, P2P transfers, money orders, and credit cards.
Most payouts have an average 24-hour turnaround without the lengthy KYC verification process of Shazam and Rich Palms.
>> Read full Wild Casino Review
Pros & Cons
Pros
- Two vibrant live casino sections with plenty of authentic games powered by Fresh Deck Studios and Visionary iGaming.
- Snappy support via 24/7 live chat service
- A generous welcome of up to $5,000 for regular bettors and up to $9,000 for crypto depositors
- 27+ banking options, including 16 cryptos
- US and Canadian players are accepted
- Vast selection of over 1,000 games from multiple software providers
Cons
- Some games don’t feature demo play mode
- The welcome bonus comes with a high x45 playthrough
Safety and Fairness
WildCasino is strict about your sensitive data, securing it with SSL and TLS encryption. The tech behind this encryption prevents bad actors like hackers from being able to access or read anything that travels through the casino site. The Panama Gaming Commission also regulates and licenses the operator, incorporating Provably Fair technology into the game RNGs.
Casino Reputation
The operator behind WildCasino has built a squeaky-clean reputation for customer support excellence and fast payouts. This is especially true in its target markets in Australia and the US.
Customer Feedback
There are plenty of things that players like about WildCasino, with its vast 1,000-strong game catalog scoring the most raving reviews. Unlike El Royale, which focuses almost exclusively on RTG, this alternative includes titles from other top-tier providers like Betsoft and Nucleus Gaming.
Most bettors like that they can get instant replies via the live chat feature, with customer reps offering friendly, helpful, and courteous service. Those who prefer self-service love that the FAQ section is rich, refreshed, and on-point.
Live casino is the highlight of WildCasino, as per customer feedback. Indeed, the section features over 50 live dealer games apportioned into two studios (live and black). The live casino platform is powered by some of the biggest names in the US market, Fresh Deck Studios and ViG.
Banking Options
Deposits at WildCasino are a cinch, thanks to a streamlined process and abundant banking options. We’re talking 27 payment methods highlighted in the Cashier, with 16 cryptos at your disposal, traditional credit cards (Visa, MasterCard, Discover, and Amex), and old-school options like check by courier, money orders, and player transfers.
The deposit and cashout limits are reasonable, as well.
Alternative #2: Rich Palms Casino – Best for VIP Club Benefits
Overview
Suppose you’re a high roller looking to get the most bang for your significant deposits and play. In that case, Rich Palms Casino is an excellent alternative to El Royale. Launched in 2020, Rich Palms Casino is a newcomer online gambling site. Be that as it may, the online casino has earned a reputation for offering an elite-level gambling experience coupled with secure banking, convenient customer support, and endless rewards.
The site has a clean, sleek look that pairs well with its tropical resort casino theme. It is designed to cater mainly to players from the US and Australia. Still, customers from many other countries and jurisdictions are welcomed with open arms and a cocktail of bonuses here.
The casino’s gaming library is powered by RTG, offering a slate of high-quality and fun titles from the software provider. It boasts an excellent VIP program, and crypto support is just the icing on the cake.
However, the bonus and banking terms could be a lot better, as the wagering requirements on certain offers can be as high as 40x. Meanwhile, withdrawal requests through some payout methods can take up to 7 business days to be posted into your bank account.
>> Read the full Rich Palms Casino Review
Pros & Cons
Pros
- Accepts US players, as well as bettors from many other countries
- You can fund your account using traditional payment methods and Bitcoin
- A good selection of welcome bonuses and regular offers
- Customer support is available via multiple channels
- Lots of freerolls, daily free chips, and slot tournaments
- A vibrant VIP Club offering birthday gifts, bonuses, cashback, and other lucrative perks
- An exciting mix of live dealer games is available
Cons
- The selection of software providers could be better
- Rich Palms casino is rigorous regarding KYC verification, which can be good depending on where you’re sitting.
>> Access Rich Palms Casino <<
Safety and Fairness
With Alistair Solutions NV in the operator seat and a gambling license from the government of Curacao, Rich Palms is on top of the player’s safety and fairness. All RTG and ViG games featured in the catalog go through a third-party audit by iTech Labs. The casino also uses SSL encryption to secure transactions and sensitive player data.
Casino Reputation
Rich Palms casino has made a name since 2020 as the go-to gambling site for safe and fair games. The operator behind this casino has also proved its mettle with sister sites that are reputable and fair to players.
Customer Feedback
Players have good things to say about Rich Palms Casino, starting with its tropical resort theme, which is subtly executed, and the result is stunning. The casino gives a sense of user-friendliness and safety, backed with a gambling license from the jurisdiction of Curacao and the latest SSL encryption tech. On the software side, RTG is on top with some help from Visionary iGaming taking charge of the live dealer casino.
Players say the bonuses are generous and plentiful, plus the VIP Club will ensure that your continued play and loyalty won’t go unnoticed.
Banking Options
Rich Palms casino offers multiple banking options, making getting your funds to and from your casino account easy. However, the casino wants to encourage players to opt for cryptos (read: Bitcoin) for all their online gambling transactions.
Bitcoin, Litecoin, Ethereum, and other cryptocurrencies are often US players’ most viable banking options. These cryptos are decentralized and digital, allowing players to exchange funds directly with gambling sites instead of involving 3rd-party processors.
Many third-party processors like Chase and PayPal often decline payments to online gambling entities to avoid trouble with UIGEA regulations. Cryptocurrencies provide an easy walk-around for American gamblers. Because of this reason, you won’t find well-known e-wallets like PayPal, Neteller, or Skill at Rich Palms casino –and justifiably so.
You can use credit/debit cards and prepaid cash vouchers if you wish, but Bitcoin and other cryptos are the best banking options at this online gambling site.
Alternative #3: Highway Casino – Best for Customer Support
Overview
If El Royale’s laxity on the live chat support has got you riled up, let’s offer you an equally impressive alternative in the form of Highway Casino. The newcomer launched in early 2021 and is already giving the likes of Red Dog and Bovada a run for their money with a good dose of live dealer games, telephone support, and crypto deposits.
Pros & Cons
Pros
- Telephone support via toll-free US and Australian phones
- 24/7 live chat support with prompt replies
- Accepts cryptos for deposits and withdrawals
- Wide variety of bonuses and promotions
- Live casino section available
Cons
- The casino is fairly new, but the operator has strong experience in the online casino market
- The $2,000 cashout limit may not appeal to high rollers but works out well for budget bettors
Safety and Fairness
Highway Casino is licensed and regulated by Gaming Curacao, which speaks volumes about its commitment to safety and fairness. They also use firewall protocols and SSL encryption to protect bettors’ financial and personal data. They encrypt sensitive data before it is pushed over the internet.
Highway also utilizes above-industry standards RNGs that ensure all the RTG games are random and fair.
Casino Reputation
As a new kid on the block, Highway Casino doesn’t get the benefit of the experience or age, but its short stint in the online casino sector has shown that it is a reputable gambling operator. Besides, it holds a valid gambling license and operates under the regulations of Gaming Curacao.
Customer Feedback
Highway Casino’s customer feedback is mainly positive, especially regarding customer service. Most players praise its telephone support, in particular, saying a helpful customer service team is continuously reachable through the toll-free numbers for the US and Australia.
The vibrant live casino has also gained traction with bettors, offering eight live dealer versions of Blackjack, Roulette, Super 6, and Baccarat.
Banking Options
The payment method selection at Highway Casino isn’t the biggest by online casino count, but it covers all the bases with Interac, Neosurf, and credit cards. Crypto bettors are kept in check, with Bitcoin, Litecoin, Tether, and Ethereum deposits accepted. The minimum deposit is $30 across the board, except for Neosurf, which comes with a lower min of $10.
Frequently Asked Questions on El Royale Casino
Is El Royale Casino Legal?
Yes, El Royale Casino has a legal license from the government of Curacao. It’s legal and safe for players in many countries, including Australia, the US, and Canada. It would be best to remember that some states have express laws prohibiting online casino gambling, especially ones with overseas licenses.
What Games Are Offered at El Royale Casino?
El Royale offers all types of online casino games. The catalog is mainly made up of slots games, but there’s also a modest selection of table games, live dealer games, specialties, poker rooms, and video poker titles.
What Are the Most Common Mistakes Made by Players at El Royale Casino?
The most common mistakes players make at El Royale Casino range from not reading the wagering requirements before claiming bonuses to playing games with a high house edge.
How Do I Improve My Game at El Royale Casino?
Set a budget and monitor your bankroll to improve your game at El Royale Casino. More importantly, it would help if you focused on games with high RTP and low house, most notably table games like blackjack, baccarat, and video poker.
Related Content
- Best Online Roulette Real Money
- Best Real Money Blackjack Sites
- Best Blackjack Casino Sites
- USA Online Casino For Real Money
The Bottom Line: El Royale Casino Review Score – 9/10
There are myriad reasons why El Royale casino comes highly recommended for both novice and seasoned players. However, we’ve got a few reservations on the side, too.
El Royale Casino is a trustworthy, credible, and safe online casino that gives players access to various table games, video poker, online slots, and live dealer games. If you’re hunting for specialty games or progressive jackpots, it has something for you!
In addition to the fantastic variety of casino games, the gambling hub boasts numerous fabulous bonuses and promotional offers. The welcome bonuses can be claimed on up to five deposits, plus many ongoing offers are designed to please existing customers.