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If it’s a work day at the D.C. Council, then you can bet that residents across the District will be asking their councilmembers for some sort of favor. Carolyn Long mans the front desk for Ward 2 Councilmember Jack Evans and also handles liaison with folks that live in the many Ward 2 senior residences. Recently she’s been dealing with a resident of the James Apartments in Logan Circle. This individual somehow managed to crack the porcelain top of her commode. For this act of destruction, the person was billed $87 by the apartment building’s management outfit. Says Long, “She almost had a stroke.”

So Long kicked into action, calling the building’s management as well as an official with the D.C. Housing Authority. which has jurisdiction over the building. She also called the president of the building’s resident council. “She said she didn’t see how [the resident] would have to pay $87,” says Long, who is still working the phones.

When asked if she thought she had a solution, Long replied, “Not yet.”

—By Mike DeBonis