How bad was the Green Line last night, when a series of problems left passengers trapped in a tunnel? So bad that, of all the Metro snafus, this one has inspired an apology from Metro General Manager Richard Sarles.
“I agree with our customers that what happened last night was unacceptable and we are going to make further specific changes to improve our emergency response,” Sarles says in his statement.
That might not be enough for some Metro critics. Unsuck D.C. Metro, for example, is using tweets from people stuck in the tunnel to cast doubt on Metro’s claim that passengers decided on their own initiative to leave the tunnels, rather than being directed to do so by Metro personnel.
Sarles’ full apology, after the jump:
To Our Green Line Customers,
We apologize for the extraordinary delays you experienced last night, and in particular, to those who had such an alarming experience on the two trains that lost power.
While we have improved the speed with which we respond to incident trains, there is more that can and will be done to better assist our customers during such incidents. We are working to improve our internal communications and interagency coordination, I want to thank DCFD for their actions in support of our customers and employees last night. The responsibility for improvement rests squarely on our shoulders at Metro.
I agree with our customers that what happened last night was unacceptable and we are going to make further specific changes to improve our emergency response.
Richard Sarles General Manager & CEO
Photo by Flickr user tracktwentynine used under a Creative Commons license.