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If you’d been looking forward to seeing Patti Smith, Deadmau5, or any of the other acts playing this year’s Virgin Mobile FreeFest, there’s a chance you suffered some disappointment this morning. A pre-sale giveaway—-offering up free tickets to Virgin Mobile users and attendees of previous festivals—-sold out in about 10 minutes. Apparently some people had trouble with Ticketfly, the website handling the sale, and this gave rise to more than a few grumblings from the masses:

Not everyone, however, had so much trouble:

Audrey Schaefer, a spokesperson for I.M.P., the festival’s promoter, insists that no technical problems unfairly prevented anyone from getting tickets today. After all, this was a giveaway for a huge number of select insiders, who not shockingly jumped at the chance to attend a high-profile music festival as fast as possible.

“It went without a glitch,” says Schaefer, who mentioned that she reserved tickets herself this morning without any issues.

Not all hope is lost: Tickets will become available to the general public tomorrow at 10 a.m. Don’t think it’ll be a walk in the park to secure one, though: Thousands of people still crave these tickets, which will probably disappear quickly. Look at the 141,000 people who have liked Virgin Mobile Live on Facebook—-about 50,000 more than three days ago, according to Schaefer.