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Customers who bought tickets from Ticketmaster’s website between Oct. 21, 1999 and Oct. 19, 2011 are now eligible to get some of their money back.
A recent class action settlement—-the culmination of an eight-year lawsuit against the ticketing company—-will allow some ticket-buyers to deduct $1.50 from up to 17 future transactions. In order to qualify, customers must have purchased tickets and paid for an Order Processing Fee (OPF) that has not been refunded. Customers who paid for UPS expedited ticket delivery also stand to get a $5 credit.
The claims administrator has set up a website to spell out the settlement’s facts and procedures. In order to qualify for credits, ticket-buyers must be U.S. residents, and tickets purchased for venues operated by AEG Live—-Live Nation/Ticketmaster’s biggest competitor—-are ineligible. (There are no AEG-owned music venues in the D.C. market.) The credits will be sent to user’s email accounts beginning no earlier than April 15, 2012.
Ticketmaster is not copping to any wrongdoing. In fact, the settlement does not put an end to high ticket fees—-it just demands that Ticketmaster disclose that it profits from those fees. Still, the company will be paying a lot for this: The minimum payout is $11.25 million, and anything that remains will go to charity. The company must also cover legal fees.
In the D.C. area, you are probably eligible for a credit if you purchased a ticket online for any Live Nation-operated venue, including the Warner Theatre, Jiffy Lube Live, and Fillmore. Birchmere, Verizon Center, and dozens of non-Live Nation venues also sell tickets on Ticketmaster. 9:30 Club and Black Cat are two big outliers—-the former, co-owned by Live Nation opponent Seth Hurwitz, uses Ticketfly; Black Cat dispenses tickets through TicketAlternative.