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Lance Robinson came down to 941 North Cap today to get his new business in order. It’s called LRL Services—-a home-based operation to sell various merchandise, jewelry and gifts and such online. Getting such an operation in the good graces of government means (a) registering a trade name, (b) procuring a business license and dealing with the Office of Tax and Revenue, and (c) getting a permit for having a business in your home.

Robinson came showed up at about 1:30 p.m. today with his sister, Lenya Perkins, who owns a 16th Street Heights beauty salon. She’d been through the DCRA rigmarole before. What they found was pleasantly surprising: Less than two hours later, Robinson had left to do was pay for his home-business permit.

“We got great customer service from every office,” Perkins says. (So good in fact, that they were identified as satisfied customers by DCRA spokesperson Michael Rupert and ferried over to speak with this reporter.)

Perkins contrasts the experience with the opening of her hair salon last year; the building had been a salon before, she says, so “I thought it was a switchover.” Not so. Then after she got all of her building issues in order, she found out she still needed a basic business license. That took another three weeks, she says. In the end, she planned to open in August, but it didn’t happen till October.

“I waited a long time,” she says. But not today!