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App-based cleaning service Handy has been called the Uber of house cleaning. According to a new lawsuit filed last week by the District government, though, some D.C. residents who used the service ended up finding their houses a little cleaner than they intended.
The lawsuit from District Attorney General Karl Racine alleges that Handy acted as a useful way for crooks to rob customers. That’s because, the District claims, Handy failed to perform proper background checks on their workers.
One Handy contractor who made off with a customer’s credit cards during a cleaning, for example, apparently had a lengthy criminal record that should have precluded him from working for the company. In one 15-month period, 24 Handy customers complained to police that cleaners had stolen from them.
But the lawsuit isn’t limited to the behavior of Handy’s independent contractors. The lawsuit, which aims to make Handy stop claiming that it conducts proper background checks, also claims that Handy enrolls customers in confusing, hard-to-cancel recurring cleaning plans.
In a statement, a Handy representative said the company is reviewing the lawsuit and wants to create a “safe and secure platform.”