Promising a new era of municipal openness, Mayor Anthony A. Williams told District residents when he assumed office that he and his staff are only a phone call away. D.C. residents eagerly responded: Over the past six months, locals have flooded the mayor’s office with reports of potholes, trash-pickup hi-jinx, and other urban maladies. Now it appears that Williams and his staff have decided to create their own version of caller ID. This week, the mayor transferred three operators who field constituent calls at the executive office at One Judiciary Square to the new citywide call center across town at the Frank Reeves Center. Williams spokesperson Peggy Armstrong says that the move is not an effort to put citizen complaints out of sight and out of mind. She says the call center, located in the same building as the Department of Public Works and the Office of the Public Advocate, will be better equipped to respond to the 60 percent of calls that are city-services-related. And citizens can still reach Williams if they need to, notes Armstrong: “It really was just a physical move….We’ll try this for a while, and if it doesn’t work, we’ll do something else.”

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