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In his inaugural address, Mayor Anthony A. Williams vowed to change the most frequent answer to phone inquiries from “I don’t know” to “I’ll find out.” Since then, the Williams administration has transformed city offices into high-tech telemarketing centers—and earned bouquets like Tuesday’s glowing Washington Post profile on D.C.’s call centers. It’s unclear whether callers will be equally thrilled: At 11:59 a.m. Monday, while reporters inspect the new phone operation, a young woman connects to “Answers, Please!” the government’s new human services referral and information line. “I’m in an abusive relationship,” the caller tells “Ann,” one of 13 newly trained Community Resource Advisors. “I don’t want to leave, but sometimes I think I ought to,” the woman adds while Ann searches her database. After eight more minutes of mouse clicking, Ann recommends the Barney Senior Center and the Department of Human Services Mental Health Services office. The referrals, which aren’t exactly traditional sources of domestic-violence aid, startle the caller. “I’m looking for someone to talk to,” she responds. Ann apologizes, puts the woman on hold for two minutes, and continues to surf. When she returns, the distraught caller finally asks, “Do you have a phone number for the House of Ruth?” Ann tracks down the number as another minute and 34 seconds go by. The call ends at 12:14 p.m.