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Keeping a Lid on It For about the past 10 years, Tiffany Kwon has worked every day to the same soundtrack: the thump and clang each time a pedestrian steps on the loose sewer-cache cover on the north curb of T Street between New Hampshire Avenue and 16th Street NW. Kwon, co-owner of the Freedom Market on the corner of New Hampshire and T along with her husband, Suk Kwon, has called to report the problem to the D.C. Water and Sewer Authority (WASA) numerous times over the past decade—surprise, surprise—to no avail. It doesn’t drain properly, either. “Wintertime,” explains Suk—”When snow melts,” interrupts Tiffany—”Cold. Lots of ice,” Suk finishes. “I’ve seen [pedestrians] slide into cars three times because of water.” When a Washington City Paper reporter called Dunbar Regis, chief for inspection and maintenance for sewer services for WASA, Regis remarked that he had “no knowledge of that location being called in.” Of course, Regis wasn’t able to check the authority’s customer complaint register: It’s Y2K-compliant by not being computerized. “You have to pull each year and go through it individually,” he explains. “It’s filed by date, but not location.” Nevertheless, at around 11 a.m., Regis promised to get the cache cover fixed by the end of the day. Yeah, right, the Kwons justly thought. It was fixed by 3 p.m.